The shipping policy of inktraveler is simple:
Shipping in Spain:
Free from 60€ of purchase orders. For lower price a flat fee of 5.5 €. will be charged
Canary Islands Ceuta and Melilla € 6.5
For Fountain pens (except for calligraphic F. Pen “Fude de mannen” and 1911Y series) shipping costs are free and include a Sailor´s “Jentle Ink” inkwell, (color subject to availability).
A flat fee of 14 € will be charged
Should there be any change in the Shipping price because of the weight (heavier than 1 kg), the buyer will be notified appropriately as well as of any change in the terms of delivery.
For fountain pens with price over 105 € Shipping costs are free and include a inkwell (color subject to availability).
When will I receive my item?
Items will be shipped within 24 hours of receiving the payment.
The shipment will usually arrive within 48 hours of receipt at the agency in Spain.
Items from the custom´s fountain pens have a different delivery time due to exclusivity and availability of the item and can go from 7 days to several weeks. If the waiting time is over 5 weeks the buyer will be adequately informed and can then modify their request.
No orders will be shipped on weekends, or holidays on which the transit agency remains closed.
Shipments shall be made to the address of the purchaser and may not be deliveries to PO Boxes.
Why do you need to give a telephone number?
The transit agency needs the recipient's phone to contact them in case of problems with the delivery of packets.
Are a few days of additional traffic needed for international shipments ?
Transit time is usually 8 to 10 days, but there may be variations depending on customs clearance.
Where there were costs of customs, arrangements must be paid by the buyer.
Need a rush order?
Do not worry, contact us at email@example.com and we´ll find a way to send it to you fast.
What types of payments do you accept?
Transfer, Visa, MasterCard and Maestro.
You can also make purchases through Paypal.
We accept Bitcoins. If you wan´t a refund and you paid in bitcoins you´ll receive the pay in BTC as we check the change in the refund´s moment. If you pay 50€ in BTC three days later you want a refund you will receive 50 in BTC with the money change that we can see in the refund´s instant.
We do not accept cash or checks.
Warranty and Return.
All products offered by Inktraveler are warranted for manufacturing defects, provided by the manufacturer, so in that case they will be changed without cost to the buyer.
Will Inktraveler trade with the customer data?
Inktraveler is a company of exclusive writing instruments, so we´ll not negotiate at any time with the data or information of our customers.
Also please note that the data you provide us are part of a file intended for customer management and marketing activities that have been obtained by our business relationship. At any time you can exercise your right of access, rectification, cancellation and opposition in accordance with the provisions of Law 15/1999 of December 13, Protection of Personal Data by sending an email to firstname.lastname@example.org
Do you have suggestions or comments?
In inktraveler we would be very grateful if we get comments from you; help us better serve you. You can contact us through email@example.com
About us: inktraveler
Inktraveler are passionate professionals about writing, so we only need quality paper, a good fountain pen and a desk (and of course this desk can be in any café anywhere in the world).
Inktraveler wish to accompany you on your personal journey, then write, travel and tell us!
This is an English version of the original FAQ text, If there is some translations problems with this FAQ the Spanish text will be the original source.